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Home > Terms and Conditions

Terms and Conditions

Copyright and Trademark Notice

 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Outdoor Fabrics Canada Inc., Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Sunbrella®, Surlast®, Firesist HUV® and Glen Raven®, Sunbrella® Plus, Sunbrella® Supreme, Sunbrella® Canvas are registered Trademarks of Glen Raven, Inc. Lift-The-DOT©, Pull-The-DOT©, Common Sense© and Pull-It-Up™ are registered Trademarks of Scovill Fasteners, Inc. Velcro® is a registered Trademark of Velcro Industries.


Credit Cards

 

We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. You will be invoiced in Canadian currency and your credit card will be charged in Canadian funds. If you use a credit card in funds other than Canadian currency, your credit card processing company may charge you a fee to convert the funds to the currency your credit card was issued in. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.


Links

 

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


Multiple Product Orders

 

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.


Order Acceptance Policy

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Outdoor Fabrics Canada Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions

 

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Outdoor Fabrics Canada Inc. signs them or not. We reserve the right to make changes to this site and these conditions at any time.


Out-of-Stock Products

 

We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy

 

Outdoor Fabrics Canada Inc. keeps your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. We share your personal information such as name, address, email and telephone number with our shipping companies. We do not sell any personal information collected on this site.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the store's site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Store. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Outdoor Fabrics Canada Inc. is not responsible for the actions of third parties.


Returns

 

All returns/exchanges require a return merchandise authorization number (RMA number) prior to being returned to our facility. No exceptions will be made to this policy and any returns/exchanges received at our facility without a return authorization number will be denied and not accepted. If any item is shipped and accepted by you and you wish to return it, It is your responsibility to return it for credit providing all the policies have been met. Your responsibility includes properly packaging the return for safe and protected shipping, ensuring there is a RMA number clearly written on the on the package and prepaying the shipping costs and ensuring the return is traceable and insured.
Your Error:
If you require more information prior to ordering a product, we will be happy to provide you with any information to satisfy your inquiry. Please contact us and provide an email address and telephone number along with your inquiry. If a shipped item is no longer required, it can be returned within 30 days of the original purchase date only after an RMA number is obtained by our returns department. Please contact us and request a RMA indicating your original invoice number, the items being returned and the reason for the return. We will respond  with a valid RMA number and return address. This number must be clearly marked on the outside of the package being returned. All shipments must be prepaid and insured for the retail value of the product. It may be shipped by the courier of your choice but must be in its original product packaging. Please retain your tracking number for future reference. Once your order is received at our facility, a credit will be processed on the original credit card number supplied with a 20% restocking charge applied to the order.
Our Error:
We make every effort to ensure your order is picked and shipped correctly. If an item happens to be shipped to you incorrectly we will gladly reship the correct item you require at no charge to you. Please contact and indicate your original invoice number, the item being returned and the reason for the return. Please provide a telephone number and email address where we can contact you. We will verify the correct items being reshipped to you and supply you with a valid RMA number and return address for the incorrect item being returned. This number must be clearly marked on the outside of the package being returned. All shipments must be returned via UPS and insured for the retail value of the product. Outdoor Fabrics will email you a shipping label to adhere to the package being returned. Please retain your tracking number for future reference. It must be in its original product packaging.
Damages:
All items shipped from our facility are packaged to ensure your order is received in "new" condition. If an order is received with clear damage to the outside of the package, indicate the discrepancy or damage immediately on the shipping document and a damage report must be completed with the shipper. Contact us immediately to advise us of this. Please retain all damaged shipping materials. A claim cannot be made without the original proof of damage. We may require digital images of the damage to expedite your claim. If an item is damaged inside an undamaged shipping carton please contact us and advise us immediately. We require the damaged item to be returned and a replacement will be shipped to you at no charge. An RMA number will be given to return the damaged item to an address we will provide to you.
Defective merchandise:
Outdoor Fabrics Canada Inc. has diligently researched the sources of the merchandise we sell and represents only items of the highest quality. Outdoor Fabrics Canada Inc. makes no warranty, expressed or implied over and above that of the manufacturers of the products purchased. If a product is not performing properly please contact us and advise us of the problem.
Cut Materials: Products like Fabrics, Webbing, Bungee Cord, Binding and other items may come on full spools or bolts or rolls. Under No circumstances will materials that are cut from a bolt or roll or spool be accepted for return. Once cut off a bolt or roll, it cannot be resold. Samples of Fabrics are available for purchase so you can touch and feel the material before purchasing. If you are unsure of what a full bolt or roll or spool of any items is please contact us to inquire. Every item has different amounts that qualify as a full bolt, roll or spool. There is no exception to this policy. Full rolls, spools and bolts will be accepted for return provided they have a valid RMA number.


Cancellations

Please call or contact us if you wish to cancel can order. There is no penalty or charge for canceling an order prior to it leaving and being shipped from our warehouse. If an order has shipped from the warehouse it cannot be stopped or cancelled.  If an order has been shipped and is refused by the receiver and returned back to Outdoor Fabrics Canada Inc., the shipping fee will not be reimbursed and a 20% restocking fee will be deducted from the credit.


Shipping Policy

 

Orders received by our order processing department will generally ship within 48 to 72 hours from receipt, provided the product ordered is in stock. Orders are not processed or shipped on Saturdays or Sundays or Canadian holidays. Some items are in high demand during certain seasons and may be put into a backorder status. When items are sold out due to high demand levels this is beyond our control. We will make every effort to keep you informed about orders which may take a little longer than normal to ship. We will contact you via email to advise you of a delay and or provide any further information we have.

Outdoor Fabrics Canada Inc. uses Canada Post and UPS are our shipping partners. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Outdoor Fabrics Canada Inc. or other parties only as an estimate. When an order leaves our facility you will receive a tracking number. We encourage you to order in a timely fashion to avoid delays caused by handling, shipping carriers, product availability or seasonally busy periods.


Taxes

 

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Canada. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.


Typographical Errors

 

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Outdoor Fabrics Canada Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Outdoor Fabrics Canada Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.


USA Import Duties, Taxes and Brokerage Fees:

The customer is responsible for all American import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the US border (these fees are not included in the shipping that we charge you). According to customer feedback, US import duties & taxes seem to run about 7%-14%, but this can vary depending on the product's country of origin. Any items made in the USA and Canada will be so specified on your invoice for customs, and thanks to NAFTA these items should be taxed at a lower rate. Brokerage fees depend upon the shipping method (see below).


Import Restrictions

No flammables can be shipped to the USA. This means no solvent-based product! Water-based resist is OK.